These Terms and Conditions govern the use of Fastrans logistics services, including air freight, ocean freight, road transport, warehousing, and shipping insurance services. By using our services, you agree to comply with these terms and conditions.

2. Services Provided

Fastrans provides global logistics and freight forwarding services including cargo transport, storage, customs clearance support, and shipment tracking. All services are subject to operational availability and international shipping regulations.

3. Shipping Insurance Policy

Fastrans offers a refundable shipping insurance service to protect goods during transit. Insurance fees are calculated based on the weight, type, and shipping route of the package.

Insurance ensures that all shipments are protected against loss or damage during transit. Coverage is mandatory for certain international shipments.

4. Refundable Insurance Terms

The insurance fee is fully refundable upon successful delivery, provided that:

• The shipment is delivered safely and confirmed received
• No damage or loss claim has been filed
• Delivery completion is verified

Refunds are processed after final delivery confirmation. Processing time may vary depending on the payment system used.

The reason insurance fees are refundable is because they serve as a temporary security deposit to guarantee safe handling and responsible transport of cargo throughout the logistics process.

5. Discrete Packaging & Security Stamp Policy

For added security and compliance, all discrete shipments may be assigned a mandatory logistics security stamp. This stamp is applied to packages to ensure:

• Proper identification and tracking
• Enhanced cargo safety during transit
• Prevention of tampering or unauthorized access
• Smooth customs and logistics processing

This measure is implemented strictly for the security and protection of your goods, ensuring that every shipment is handled with maximum care and accountability.

Stamp Fee Refund Policy

All fees associated with security stamps are fully refundable after successful delivery of the shipment.

Why the Stamp Fee is Refundable

The stamp fee is considered a temporary security compliance deposit, used solely to activate enhanced tracking and handling protocols during transport. Once the shipment is successfully delivered and verified, the fee is refunded because the security process has been completed as intended.

6. Claims and Liability

Fastrans investigates all claims related to loss or damage. Any compensation is subject to verification and applicable logistics regulations.

7. Customer Responsibilities

Customers must ensure:

• Accurate shipment details
• Proper documentation for customs
• Correct declaration of goods
• Compliance with shipping laws

8. Limitations of Liability

Fastrans is not responsible for delays caused by customs, weather conditions, airline disruptions, or other events beyond our control.

9. Payment Terms

All shipping, insurance, and stamp fees must be paid before shipment processing unless otherwise agreed. Costs depend on weight, destination, and service type.

10. Prohibited Goods

Illegal, hazardous, or restricted items are not accepted under any circumstances.

11. Amendments

Fastrans reserves the right to update these Terms and Conditions at any time without prior notice.

12. Contact Information

For inquiries regarding shipping, insurance, or security stamp policies, please contact Fastrans customer support through the official website.